Escalation Flow
Step 1 retains only the General Ticketing route from the Engineering Escalation Matrix.
General Ticketing
Employees or customers can raise a General Ticket for non-breakdown operational concerns. The ticket is assigned to the appropriate action owner and tracked through closure.
Scan the QR code to raise a General Ticket for operational, customer, administrative and other non-breakdown concerns.
OPEN GENERAL TICKETINGSite-wise Escalation Lookup
Search for a site below. The page will display the applicable Laundry Manager → Territory Manager → Regional Manager → GM Operations (ROL) escalation contacts for that site.
Select a site to view escalation
Search above and select a site. The escalation contacts will appear here.
VP Operations
If the issue remains unresolved after the GM Operations (ROL) level, escalate the matter to the VP Operations for further intervention and resolution.
CEO
If the issue is still unresolved after VP Operations intervention, escalate the matter to the CEO as the final escalation level.